Rapid changes in technology and organisation structures mean that the worker of today must continually re-invent their skills sets to meet new challenges.
In addition to the technical skills required, increasingly workers must have highly developed people skills - a mix of generic skills, personal attributes and emotional intelligence.
Both managers and workers have become aware that these people skills are absolutely essential in order to achieve high productivity and cohesive teamwork.
These skills allow appropriate and effective responses to continually changing and ever more complex work challenges ... thus we refer to them as 'Responsiveness Skills'.
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