Click here for company profile information in PDF format

Our Services include:

• In-house Training and Development
• Public Professional Development Programs
• Professional and Life Coaching
• Organisation Development

IN-HOUSE TRAINING AND DEVELOPMENT

We design and deliver In-House Training and Development programs for Responsiveness Skills - that is, skills for excellent customer service, dealing with difficult behaviours, supervision and leadership skills, coaching and mentoring and team development.

Our training has a reputation for:

• having a high commitment to practical outcomes
• a strong combination of a reliable theory/research base together with skills development
• high levels of participation by those in workshops, leading to high levels of participant satisfaction, and enjoyment
• programs specifically related to organisational and participants’ needs through prior consultation and/or surveys
• professional integrity.

PUBLIC PROFESSIONAL DEVELOPMENT PROGRAMS

From time to time we offer public professional development programs. Click here for details of upcoming events.

PROFESSIONAL AND LIFE COACHING

We have professionally qualified and experienced coaches who provide professional and behavioural coaching services to individuals and small groups.

Coaching programs are tailored to suit individual needs. it is particularly beneficial for workers or managers who wish to develop specific skill sets eg. interpersonal communication, assertiveness, conflict management, workplace coaching.

ORGANISATION DEVELOPMENT CONSULTING

We offer a range of organisational consulting services including:

• Leadership development
• Team development (Accredited Team Management Systems Practitioners)
• 360º Performance Management Feedback Facilitation (Accredited Benchmarks/Skillscope® Practioners*)
• Review and development of performance management systems
• Strategic Planning
• Managing critical incidents, aggressive and other difficult client behaviours
• Facilitation of conflict management

*Benchmarks and Skillscope are registered trademarks of the Center for Creative Leadership, Greensboro, USA